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On 7 July, the Information Commissioner’s Annual Report for 08/09 was presented by the outgoing Information Commissioner, Richard Thomas. He reported that it had been a busy year for the Office, including more enforcement action and prosecutions; the publication of the Walport Report on Data Sharing; the commissioning of the Rand Report into the EU Data Protection Directive; the introduction of the ICO’s Personal Information Promise; and several new public education initiatives. He highlighted four key achievements over his term of office:
- transparency is now seen as central to healthy democracy and citizen welfare
- accountability has become a key driver of public policy
- the ICO’s work impacts directly on the relationship between state and citizen
- access to official information and protecting personal information have moved centre stage
During 2008/2009, 25,509 data protection complaints were received by the ICO; most (16%) of these were about lenders, and direct marketing accounted for 14%.
The top ten reasons for complaining (where specified) were:
Subject access - 25%
Inaccurate data - 13%
Phone calls - automated - 11%
Disclosure of data - 10%
Phone calls - live - 9%
Email - 5%
Security - 5%
SMS - 2%
Right to prevent processing - 2%
Fair processing info not provided - 2%
To see the full report, click here
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